My AccountSupport Centre

We are glad to help. If you have any questions regarding our products or purchases you have made, you can refer to our Frequently Asked Questions Section for self resolutions.

frequently asked questions

I am only able to add 2 items per product type to my cart.

We are currently limiting to 2 items per product type order . Incase you need to order more then 2 items, you can always create a new order. You can however buy another items (2 items per product type).

I am outside India, I need to buy from Mala's.

We are currently only shipping our products within India. IF you have a specific requirements, please get in touch thru our contact page

I made a purchase, and my money got debited but I am yet to recieve a confirmation email or sms

We are extremely sorry for the inconvenience caused to you. you need not worry about the transaction. Incase the order came thru and you didn't recieve an intimation, our representative will call you on your registered number, to confirm your order, also you will get an email and sms from our payment processor "RazrPay". In the event we did't recieve your payment, you should get a refund within 48 to 96 hours (2 to 4 Bank Working Days). Incase you don't recieve there after, please forward your transaction email or sms confirming transaction from PayU. We will get back to you with a solution.

What is the procedure for Returning Products?

Since we deal in food items, we have a strict no return and refund policy. Incase you have any complaints or recieved spoiled goods, please contact us immediately or incase the goods were damaged on transit, please click a photo of the package opened and email us. Please do not forget to mention your Order ID along with your email after which we will provide a resolution.

Do you have a emailing list? How to subscribe or unsubscribe

When you register, you are asked if you would like to get information and updates from Malas Fruit. Incase you have opted out and want to opt in again, visit your dashboard and click on "Manage Subscription". Similarly you can opt out at the same page.

What is COD?

COD is Cash On Delivery. If you order with COD option, product will be delivered to you door step where you can pay to delivery team with COD charges as applicable. Currently COD is Rs.40/-. It is subject to change as per market conditions.

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| Free Shipping on Orders Rs.699+! | COD Available with Applicable Charges | This website is managed and operated by Fruity Delight team, a business unit of Mala's |

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